Refund and Returns Policy

Overview

Our return and refund policy is valid for 30 days from the date of purchase. If 30 days have passed, we regret that we can’t offer a full refund or exchange.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received.
It must be returned in its original packaging along with the invoice or proof of purchase.

Non-Returnable Items

We do not accept returns for the following:

Customized or personalized jewellery
Gift cards
Digital products/downloads
Pierced earrings (due to hygiene reasons)
Sale or discounted items
Items marked as “Final Sale”

Partial Refunds May Be Granted (If Applicable)

Items showing signs of wear or damage not caused by us
Returns initiated after 30 days of delivery
Items not in original packaging or with missing components

Refund Process

Once we receive and inspect your return:

You will be notified via email about the approval or rejection of your refund.
If approved, the refund will be credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank

If you’ve done all of the above and still haven’t received the refund, please contact us at:
📧 ornishajewellery@gmail.com

Exchange Policy

We only replace items if they are defective or damaged.
To request an exchange for the same item:
📧 Email us at ornishajewellery@gmail.com
📦 Send the item to:
1178 S/F, Kucha Mahajani, Chandni Chowk, Delhi-6

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return.
If the gift was shipped to the giver first, the refund will go to the original purchaser.

Return Shipping

Return items to:
1178 S/F, Kucha Mahajani, Chandni Chowk, Delhi-6
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
If a refund is issued, return shipping will be deducted from the total amount.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Need Help?

📧 Email: ornishajewellery@gmail.com
📞 Phone: +91 72177 17070